1. Extent and validity of the terms and conditions
1.1. These terms and conditions apply to legal relationships formed between a person (hereinafter the Customer) and Wildy OÜ (hereinafter the Seller) as the owner of the e-commerce environment www.wildy.eu (hereinafter the Webshop) at purchase of products from the Webshop.
1.2. Besides these terms and conditions, the legal relationships formed at purchase of products from the Webshop are governed by current legislation of the Republic of Estonia.
2.1. The product prices are indicated in Euro.
2.2. Prices and availability of products may change without prior notice.
2.3. The product images in the Webshop are illustrative and may differ from reality.
3. Payment for products
3.1. Banklinks and credit cards can be used for payment for products.
4. Liability and force majeure
4.1. The Seller and the Customer are each liable for damage incurred to the other by violating these terms and conditions in circumstances and to the extent stipulated in current legislation of the Republic of Estonia.
4.2. The Seller assumes no liability for damage incurred to the Customer or delayed delivery if the damage or delay was due to a circumstance beyond the Seller’s control that the Seller did and could not anticipate (force majeure).
5.1. The Webshop shall be held liable for non-conformity to the terms and conditions of the agreement or defects of products sold to the Consumer which occur within two years from the delivery of the products to the Consumer.
5.2. Upon discovery of a defect, the Consumer is entitled to submit a complaint to the Webshop at the latest within two months, presenting the invoice for the payment for the purchase.
5.3. Discontinue using the product upon discovery of a defect.
5.4. The repair or replacement of the defective product is agreed upon by the Webshop and the Consumer. The repair costs are covered by the Webshop.
5.5. Webshop assumes no liability for product defects caused by the Consumer due to improper storage or use for other purposes than the intended purpose.
5.6. The Seller points out that the 100% handmade products sold at the Webshop are made of real natural wood. Differences in physical properties of the product are allowed and do not justify return.
5.7. The logo is applied to the product with UV printing technology and is sensitive to heavy friction or scratching. The Seller has warned the Customer about that the logo is printed and can even be worn off in the course or normal use; therefore it does not justify return.
5.8. Upon discovery of the product’s non-conformity to the requirements or defects, please send a complaint to the e-mail address email@example.com, indicating the name and contact phone number of the person having submitted the order, the order number and a detailed description of the non-conformity or defect of the product.
5.9. Complaints due to discovery of non-conformity to the requirements or defects shall be submitted within two months from the discovery of the non-conformity or defect.
5.10. All complaints are processed and the Consumer is notified as soon as possible, at the latest within 14 days from the receipt of the complaint.
5.11. The Consumer is entitled to request reduction of the purchase price or termination of the agreement and return of the payment if the Webshop is unable to repair or replace the product, if the repair or replacement of the product fails, if the Webshop fails to rectify the defect within a reasonable time or if undue inconvenience has been caused to the Consumer.
6. Other terms and conditions
6.1. If the Webshop has refused to solve the Customer’s complaint or if the Customer does not accept the solution suggested by the Webshop and deems that their rights have been violated or interests damaged, the Customer may file a complaint to the Consumer Disputes Committee of the Estonian Consumer Protection Board or to a court. The Consumer may file the complaint personally or using a representative.
6.2. The products sold at the Webshop are coated with four layers of varnish and we are therefore fully confident in the safety of the products; we nevertheless ask you to refer to the table listing allergies to various types of natural wood (http://www.wood-database.com/wood-articles/wood-allergies-and-toxicity/).
7.1. The brand WILDY is owned by Wildy OÜ.
7.2. The design, images, photos and texts of the website and the Webshop are protected by copyright and Wildy OÜ holds the exclusive right to use them. The content of the website may not be reproduced, distributed or modified without a written permission of Wildy OÜ.